Terms & Conditions

Last updated August 14, 2026

1. About these terms

Welcome to Burger Boi. These Terms & Conditions (“Terms”) set out the rules for using our website at burgerboi.co.uk (the “Website”).

Please read them carefully. By using the Website you accept these Terms. If you do not accept them, please stop using the Website.

These Terms are written in English, and English is the only language in which they are concluded. They do not affect your statutory rights as a consumer, which cannot be signed away.

2. Who we are

The Website is operated by Burger Boi, a trading name of Burger Boi Franchise Limited, a company registered in England and Wales.

Company number	13801940
Registered office	1 George Street, Wolverhampton, England, WV2 4DG
Email	hello@burgerboi.co.uk
Website	burgerboi.co.uk

Where these Terms say “we”, “us” or “our”, they mean Burger Boi. Where they say “you” or “your”, they mean the person using the Website.

We provide this information to comply with the Electronic Commerce (EC Directive) Regulations 2002 and the Provision of Services Regulations 2009.

3. What the Website is — and what it is not

This is important, so we have put it near the top.

The Website is an information and marketing site. You can use it to browse our menu, find your nearest restaurant, read our story, look at job vacancies, enquire about a franchise, and sign up for offers.

You cannot place a food order or make a payment on the Website itself. No contract for the sale of food is formed on burgerboi.co.uk. When you click “Order Now” you are taken to a separate ordering channel, and your order is made there under that channel’s terms. Section 6 explains how each channel works.

Because of this, the Website does not take card details. Any page or email that appears to ask you to pay Burger Boi through burgerboi.co.uk should be treated as suspicious and reported to us at hello@burgerboi.co.uk.

4. Changes to these Terms and to the Website

We may update these Terms to reflect changes to our business, our menu, our ordering channels, or the law. The version in force is the one published here, and the “Last updated” date shows when it changed. We recommend checking this page before you rely on anything in it. Continuing to use the Website after a change means you accept the updated Terms.

We may also change, suspend, restrict or withdraw all or any part of the Website. We will try to give reasonable notice where a change matters to you, but we may act immediately for security, legal or technical reasons.

5. Using the Website

5.1 Eligibility. The Website is intended for users in the United Kingdom aged 13 or over. If you are under 18, please use the Website with a parent or guardian’s knowledge, and do not submit a franchise enquiry or job application without their agreement.

5.2 Licence to use. We grant you a personal, non-exclusive, revocable, non-transferable licence to view the Website for your own private and non-commercial use, or for the internal business use of a genuine prospective franchisee.

5.3 Acceptable use. You must not:

use the Website for any unlawful, fraudulent or harmful purpose;
submit false, misleading or impersonating information through any form on the Website;
introduce viruses, trojans, worms, logic bombs or any other malicious code;
attempt to gain unauthorised access to the Website, our servers, or any connected system;
carry out a denial-of-service attack, or interfere with the Website’s normal operation;
scrape, data-mine, crawl or systematically extract content from the Website, except by well-behaved search engine crawlers obeying our robots.txt;
reproduce, resell or commercially exploit any part of the Website;
use our menu, prices or images to create a competing product, price-comparison service or franchise offering;
reverse engineer or attempt to derive the source code of any part of the Website or app; or
remove or obscure any copyright, trade mark or other proprietary notice.

Breaching this section may be a criminal offence under the Computer Misuse Act 1990. Where we consider that a breach has occurred, we may withdraw your right to use the Website, remove your content, report you to law enforcement, disclose your identity to them, and take legal action.

5.4 Your device. You are responsible for the equipment and internet connection you use to access the Website, and for using your own virus protection.

6. Ordering Burger Boi food — which terms apply

You can buy Burger Boi food through three channels. Each one is a different legal arrangement, and it matters which one you use.

6.1 In our restaurants and kiosks

You order at the counter, at a table, or through an in-store kiosk, and the contract is formed with the operator of that restaurant when your order is accepted and paid for. Prices displayed in the restaurant apply.

6.2 Through the Burger Boi app

The Burger Boi app allows order-ahead, table ordering, delivery and collection, and runs our loyalty scheme. It is available on the Apple App Store and Google Play, and is built on a third-party ordering platform operated for us by Arkitec Software Ltd.

Your contract for the food is formed when the restaurant accepts your order, which is normally when you receive an order confirmation in the app.
Any terms presented to you inside the app, and the app store’s own terms, apply in addition to these Terms.
Where there is a conflict about an app order, the app’s terms take precedence over these Website Terms.
Payments in the app are taken by a third-party payment provider. We do not store your full card details.

6.3 Through Uber Eats

Burger Boi restaurants are listed on Uber Eats. If you order there:

your contract for the food is with the Burger Boi restaurant, but your contract for the ordering and delivery service is with Uber;
Uber’s terms, pricing, service fees, delivery fees and refund process apply — and Uber Eats menu prices are often higher than in-restaurant prices to cover platform commission;
the delivery courier is engaged by Uber, not by us; and
issues with delivery time, courier conduct, missing items or refunds should be raised through the Uber Eats app in the first instance, because Uber holds the order record and the payment.

6.4 Your consumer rights, whichever channel you use

Nothing in this section reduces your rights under the Consumer Rights Act 2015. Food we supply to you as a consumer must be:

of satisfactory quality;
fit for purpose; and
as described — including matching the description and images on our menu, within reason.

If it is not, you are entitled to an appropriate remedy, which for food will usually be a replacement or a refund. Contact the restaurant, or the platform you ordered through, as soon as possible and ideally on the same day.

Cancellation rights. The 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to freshly prepared food and drink. That is because regulation 28(1)(c) excludes the supply of goods which are liable to deteriorate or expire rapidly, and regulation 28(1)(h) excludes catering contracts that provide for a specific date or period of performance. You can, however, cancel an order before the restaurant has started preparing it — contact the restaurant or the platform immediately and we will cancel and refund where we can.

7. Menu, allergens and food information

7.1 Menu accuracy. We work hard to keep the menu on the Website accurate, but menus change, ingredients get reformulated by suppliers, and items sell out. The menu on the Website is for general information. The menu, ingredient list and allergen information available in the restaurant or in the app at the time you order is the authoritative version.

7.2 Photography. Food images on the Website are for illustration. Portion size, garnish, plating and appearance will vary in real life.

7.3 Availability by restaurant. Not every item is available at every location, and some items are restaurant-specific. Availability, opening hours and phone numbers shown on the Website may change without notice.

7.4 Allergens — please read. Our kitchens are busy, compact environments in which the 14 allergens named in food law — cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs — are handled side by side, and where fryers, grills and utensils are shared.

We provide allergen information as required by the Food Information Regulations 2014 and the Food Information (Amendment) (England) Regulations 2019 (“Natasha’s Law”). See our Allergens Information page and ask any team member.
We cannot guarantee that any item is free from any given allergen, and we cannot guarantee an allergen-free preparation environment.
If you have a food allergy, intolerance or coeliac disease, please speak to the team before ordering, or add clear notes to your app or Uber Eats order, and check again at the point of collection or delivery.
Vegetarian and vegan items are prepared in the same kitchen as meat products, and are described by their recipe rather than as a guarantee of segregation.
Nutritional and calorie information, where provided, is based on standard recipes and average values, and will vary between restaurants and portions.

7.5 Nothing in this section limits our liability for death or personal injury caused by our negligence, or under the Consumer Protection Act 1987.

8. Prices, promotions and payment

8.1 Prices. All prices are in pounds sterling and include VAT where applicable. Prices vary between restaurants and between ordering channels — a delivery platform price will normally be higher than the in-restaurant price. The price that applies is the one shown at the point of order in the channel you are using.

8.2 Pricing errors. If an obvious pricing error appears on the Website or in a channel, we are not obliged to supply at the wrong price. Where an order has been placed at an incorrect price we will contact you to confirm the correct price or cancel and refund the order.

8.3 Promotions and deals. Offers such as bundle meals, app-exclusive offers, discounts and competitions are subject to their own terms, which we publish alongside the offer. Unless the offer says otherwise:

one offer per person per transaction;
offers cannot be combined with any other offer or discount;
offers apply to participating restaurants only and while stocks last;
offers may be withdrawn or amended at any time before you order;
offers have no cash alternative and are not transferable or resaleable; and
we may cancel an order and withdraw an offer where we reasonably believe it is being abused — for example through bulk ordering, code sharing or multiple accounts.

We present all pricing and promotional information in line with the Digital Markets, Competition and Consumers Act 2024, whose unfair commercial practices rules took effect on 6 April 2025. That means no hidden mandatory charges, no fake urgency, and no misleading “was” prices.

8.4 Service and delivery charges. Delivery fees, small-order fees, service charges and any platform fees are shown before you confirm your order in the relevant channel. We do not add a discretionary service charge to counter orders unless it is clearly signposted.

9. Loyalty scheme and app accounts

9.1 Account security. If you create an app account, you must give accurate details, keep your password confidential, and tell us promptly if you think someone else has access. You are responsible for activity on your account, except where it results from our failure.

9.2 One account per person. Accounts are personal. You must not share, sell or transfer your account, points or rewards.

9.3 Loyalty points. Unless the scheme rules in the app say otherwise:

points have no monetary value and are not property;
points accrue on eligible purchases only, and some promotional or discounted items may be excluded;
points and rewards may expire, and the app will show any expiry date;
we may change the earn rate, reward catalogue and scheme rules, giving reasonable notice through the app or by email for changes that materially reduce the value of points you already hold;
we may adjust, suspend or cancel points and close an account where we reasonably believe there has been fraud, abuse or a breach of these Terms; and
if the scheme closes, we will give reasonable notice and a period in which to redeem what you have.

9.4 Closing your account. You may close your app account at any time in the app or by emailing hello@burgerboi.co.uk. Closing it forfeits any unredeemed points. We may close an account that has been inactive for a long period, after telling you first.

10. Restaurants operated by franchisees

Burger Boi operates as a franchise network. Some restaurants are operated by us, and others by independent franchisee companies under licence.

Where a restaurant is franchisee-operated, your contract for food bought there is with the franchisee company, not with us.
Each franchisee is responsible for its own restaurant operations, team, food hygiene rating, prices and local compliance.
We remain responsible for the Website, the brand, the app and our central marketing.
We will always tell you which company operates a particular restaurant if you ask.

This does not affect your consumer rights — it simply identifies who to bring a claim against, and we will help you direct it to the right place.

11. Age-restricted products

We do not sell alcohol or tobacco products. Where any age-restricted product is offered at a Burger Boi restaurant, we operate a Challenge 25 policy and will refuse a sale without acceptable photographic identification.

12. Franchise enquiries

Information on our Franchise pages, and in any franchise pack we send you, is provided for general information only.

It is not an offer, and not an invitation or inducement to engage in investment activity.
Any figures, restaurant formats, projections, turnover indications or expansion plans are illustrative and based on assumptions that may not apply to your site, staffing or market.
No franchise relationship arises until a written franchise agreement is signed by both parties.
Franchising is a commercial investment and you can lose money. You should take independent legal, accounting and financial advice, and speak to existing franchisees, before committing.
Submitting an enquiry means we may contact you about the opportunity. We handle your details as described in our Privacy Policy.

13. Careers and job applications

Vacancies listed on our Careers page may be for roles at restaurants operated by us or by our franchisees, and the employer will be identified during the process. Listings do not constitute an offer of employment, and we may withdraw a vacancy at any time. Any offer is subject to satisfactory references and to your right to work in the UK.

We never ask candidates to pay a fee at any stage. If someone claiming to represent Burger Boi asks you for money, it is a scam, and we would be grateful if you would report it to hello@burgerboi.co.uk.

14. Content you submit

14.1 Your content. If you send us reviews, comments, photographs, competition entries, feedback or social media posts (“Your Content”), you confirm that it is yours to give, that it is accurate, and that it does not infringe anyone’s rights or break the law.

14.2 Licence to us. You grant us a worldwide, royalty-free, perpetual, non-exclusive, sub-licensable licence to use, reproduce, adapt, publish and display Your Content in connection with the Burger Boi brand, including on our website, in our restaurants and on social media. Where you appear in a photograph or video you send us, you confirm that everyone identifiable in it has agreed to this. You retain ownership of Your Content, and we will credit you where it is practical to do so.

14.3 Feedback. If you suggest an improvement to our menu, app or service, we may use it without any obligation to pay or credit you, and we will not treat it as confidential.

14.4 Moderation. We may remove Your Content, or block you from our social media pages, if it is abusive, discriminatory, defamatory, obscene, spam, or otherwise inappropriate. We are not obliged to monitor content, and any content we have not reviewed does not represent our views.

14.5 Reviews. We do not write, commission or incentivise fake reviews, and we do not suppress genuine negative ones — both of which are prohibited under the Digital Markets, Competition and Consumers Act 2024.

15. Intellectual property

All intellectual property in the Website and in the Burger Boi brand belongs to us or our licensors. That includes the name Burger Boi, our logos and device marks, the tagline “A Californian Dream in Every Bite”, our menu item names, our recipes and sauce formulations, our food photography, our restaurant designs and our written content. It is protected by the Copyright, Designs and Patents Act 1988, by trade mark law, and by the law of passing off and confidence.

You may print or download extracts of the Website for your own personal, non-commercial use, provided you do not alter them and you keep our notices intact. Any other use requires our written permission.

Nothing on the Website grants you any licence to use our brand — including in your own trading name, domain name, social media handle, signage, packaging or advertising.

16. Third-party links and platforms

The Website links to third parties, including Uber Eats, Facebook, Instagram, TikTok, the Apple App Store, Google Play and job listing platforms. Those links are provided for convenience only.

We do not control and are not responsible for third-party sites, apps or platforms, their content, their availability, their pricing, or their terms and privacy practices. A link is not an endorsement. Please read their terms before using them.

17. Availability of the Website

We provide the Website free of charge and on an “as is” basis. We do not guarantee that it will always be available, uninterrupted, error-free, or free from viruses. We may suspend or restrict access for maintenance, upgrades or security reasons.

Information on the Website is provided for general information only. While we take care over it, we do not warrant that it is complete, accurate or up to date — with the specific and important exception of the allergen position in section 7, where you should always rely on the information available in the restaurant or app at the time of ordering.

18. Our liability to you

18.1 What we never exclude. Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence — prohibited for consumers by section 65(1) of the Consumer Rights Act 2015, and for business users by section 2(1) of the Unfair Contract Terms Act 1977;
fraud or fraudulent misrepresentation;
breach of the terms implied by sections 9 to 11 and 49 of the Consumer Rights Act 2015, or sections 12 to 15 of the Sale of Goods Act 1979 where it applies;
defective products under the Consumer Protection Act 1987; or
anything else that cannot lawfully be excluded or limited.

18.2 If you are a consumer. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable — meaning it was neither obvious that it would happen, nor something you told us about before it happened. We are also not responsible for loss caused by an event outside our reasonable control (see section 19), or for loss you could have avoided by taking reasonable steps.

We do not exclude or limit our liability in any way that would be unfair within the meaning of Part 2 of the Consumer Rights Act 2015.

18.3 If you are a business user. We exclude all implied conditions, warranties and representations to the fullest extent permitted by law. We are not liable for loss of profit, loss of sales, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, business interruption, or any indirect or consequential loss. Our total liability arising out of or in connection with the Website is limited to £100.

18.4 Viruses and downloads. We are not liable for loss or damage caused by a virus, distributed denial-of-service attack or other harmful material that infects your device through your use of the Website or anything you download from it.

19. Events outside our control

We are not liable for a failure or delay in performing our obligations where it results from an event outside our reasonable control. That includes extreme weather, flood, fire, industrial action, civil unrest, terrorist action, epidemic or pandemic, government restrictions, failure of public or private telecommunications networks, power failure, cyber attack, and failure of suppliers, delivery platforms or payment providers. Where such an event affects an order, we will contact you as soon as we can and offer a refund or a rescheduled order.

20. Complaints and how to raise a problem

We would much rather hear about a problem than have you go away unhappy.

Type of issue	Where to go first
Food quality, service or a restaurant visit	Speak to the team, or contact the restaurant using the details on the Locations page
An app order, payment or loyalty points	The app’s help function, or hello@burgerboi.co.uk
An Uber Eats order	The Uber Eats app, since Uber holds the order and payment record
An allergic reaction or suspected food poisoning	Contact the restaurant immediately and email hello@burgerboi.co.uk marked “Urgent — food safety”. Please keep any packaging or remaining food.
Your personal data	See our Privacy Policy, or email privacy@burgerboi.co.uk
Anything unresolved	hello@burgerboi.co.uk — we aim to acknowledge within 3 working days and respond substantively within 14

Escalating further. You can also contact:

the Citizens Advice consumer service on 0808 223 1133, which refers matters to Trading Standards;
the environmental health team at the local council for the restaurant concerned, for food hygiene and safety matters; and
the Food Standards Agency at food.gov.uk.

We are not currently a member of a certified alternative dispute resolution scheme. This does not affect your right to take a claim to court.

21. Suspending or ending your access

We may suspend or terminate your access to the Website, your app account, or your participation in the loyalty scheme, immediately and without refund of any unredeemed points, if you materially breach these Terms, if we reasonably suspect fraud or abuse, or if we are required to do so by law. Where it is appropriate and safe to do so, we will tell you why and give you a chance to respond.

22. General

22.1 Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy and any terms specific to an offer or ordering channel, make up the whole agreement between us about your use of the Website.

22.2 Severance. If any provision is found to be unlawful or unenforceable, the rest continues to apply.

22.3 No waiver. If we delay in enforcing a provision, that does not prevent us from enforcing it later.

22.4 Assignment. We may transfer our rights and obligations under these Terms to another organisation, and will tell you if we do. This will not affect your rights. You may not transfer your rights or obligations without our written consent.

22.5 Third party rights. These Terms are between you and us. No one else has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except that a franchisee may rely on sections 7, 10 and 18 in relation to its own restaurant.

22.6 Notices. We may send notices to the email address on your account or that you gave us on a form. You should send notices to hello@burgerboi.co.uk or to our registered office.

23. Governing law and jurisdiction

These Terms, their subject matter and their formation are governed by the law of England and Wales.

If you are a consumer resident in England or Wales, the courts of England and Wales have exclusive jurisdiction.
If you are a consumer resident in Scotland, you may bring proceedings in either the Scottish or the English and Welsh courts.
If you are a consumer resident in Northern Ireland, you may bring proceedings in either the Northern Irish or the English and Welsh courts.
If you are a business user, the courts of England and Wales have exclusive jurisdiction.

Nothing in this section removes any protection you have under the mandatory consumer law of the part of the UK in which you live.

24. Contact us

Reason	Contact
General enquiries and complaints	hello@burgerboi.co.uk
Privacy and data rights	privacy@burgerboi.co.uk
Franchise	burgerboi.co.uk/franchise
Careers	burgerboi.co.uk/career
Post	Burger Boi Franchise Limited, 1 George Street, Wolverhampton, WV2 4DG