Loyalty is here

To participate in the Burger Boi Loyalty Scheme, you must download the Burger Boi mobile application from a supported app store and complete the registration process.

Membership is personal, non-transferable, and limited to one account per individual.

No.

The loyalty scheme is available exclusively to registered users. Points cannot be earned or redeemed without an active registered account.

Subject to these Terms & Conditions, loyalty points may be earned on eligible purchases made via the Burger Boi website, mobile application, or at participating Burger Boi restaurants.

For website and app orders, you must be logged in to your registered account at the time of purchase.

For in-store purchases, you must present your unique loyalty QR code at checkout at participating Burger Boi restaurants.

Points cannot be awarded retrospectively if your loyalty account is not used at the time of purchase.

Burger Boi reserves the right to exclude certain products, promotions, discounts, transactions, or purchase types from earning loyalty points at its discretion.

Points are awarded on the value of eligible products only. Delivery charges, service fees, tips, gift card purchases and any other excluded charges do not qualify for points unless expressly stated otherwise.

Website and App Orders
Points are typically credited immediately upon successful completion of the transaction.

In-Store Purchases
Points are usually credited within 24 hours of purchase.

Burger Boi does not guarantee real-time points allocation and accepts no liability for delays caused by technical issues or circumstances outside its reasonable control.

Points are awarded based on the value of qualifying spend, calculated per £1 spent, in accordance with your membership tier at the time of purchase.

Membership Tiers and Earning Rates

• Beverly Hills Bronze – 4 points per £1 spent (starting membership tier)
• Sunset Boulevard Silver – 6 points per £1 spent (unlocked after £50 qualifying spend)
• Grand Avenue Gold – 8 points per £1 spent (unlocked after £250 qualifying spend)
• Palm Royale Platinum – 10 points per £1 spent (unlocked after £500 qualifying spend)

Tier Qualification
Membership tiers are assigned automatically based on total qualifying spend within the current calendar year.

Qualifying spend resets to zero at the start of each calendar year.

Tier thresholds are:

• Sunset Boulevard Silver: £50 qualifying spend
• Grand Avenue Gold: £250 qualifying spend
• Palm Royale Platinum: £500 qualifying spend

Important Information
Only website and mobile app orders qualify towards membership tier progression.

Eligible in-store purchases earn loyalty points at the Sunset Boulevard Silver rate of 6 points per £1 spent, regardless of the member's current tier. In-store purchases do not qualify towards membership tier progression.

Tier benefits, earning rates and qualification thresholds may change from time to time and will apply prospectively unless otherwise stated.

If an order is cancelled, refunded (in full or in part), or otherwise reversed, Burger Boi reserves the right to remove any points awarded in connection with that transaction.

Where points have already been redeemed, Burger Boi may deduct the corresponding value from your points balance or take other reasonable steps to recover the benefit received.

Unless otherwise stated, each loyalty point has a nominal redemption value of £0.01 (1p) when redeemed for vouchers.

Points have no cash value and do not constitute legal tender.

Points may be converted into digital vouchers via your loyalty account, subject to availability and any applicable minimum redemption thresholds.

Vouchers are valid for 12 months from the date of issue unless otherwise stated.

The expiry date is displayed on each voucher.

Vouchers are single use and cannot be reissued if lost, expired, deleted or unused.

Vouchers may be used as full or partial payment on eligible website or app purchases only.

Vouchers cannot be used in conjunction with certain offers, discounts or promotions unless expressly stated otherwise.

No.

Points are not redeemable for cash, refunds or credit and cannot be transferred, sold, gifted or exchanged.

Burger Boi reserves the right, at its sole discretion, to amend:

• Points earning rates;
• Membership tiers and qualification thresholds;
• The conversion rate between points and vouchers;
• Voucher availability and redemption rules;
• Any other aspect of the loyalty scheme; and
• Correct, adjust, remove or reverse points, vouchers, rewards or benefits that have been awarded, credited, redeemed or applied in error due to technical, administrative, system, processing or human error.

Any material changes will be communicated in advance where reasonably possible.

Existing vouchers that have been issued and remain valid will retain their stated face value until expiry.

Points Expiry
Points may expire if an account becomes inactive.

An account is deemed inactive if no qualifying activity has occurred for a period of 12 consecutive months.

Expired points cannot be reinstated.

Yes.

Burger Boi reserves the right to suspend, restrict or terminate any loyalty account, with or without notice, where it reasonably believes that:

• The loyalty scheme has been used fraudulently or unlawfully;
• The account holder has breached the Loyalty Scheme Terms & Conditions;
• Multiple accounts have been created by the same individual contrary to the scheme rules; or
• Any activity has occurred that Burger Boi considers to be misuse, abuse or manipulation of the loyalty scheme.

Where an account is suspended or terminated, any associated points, vouchers, rewards or benefits may be cancelled without compensation.

For questions relating to the loyalty scheme, app functionality or your account, please contact the App Technical Support Team:

support@food2go.co.uk

Yes.

Burger Boi reserves the right to amend, suspend, withdraw or terminate the loyalty scheme at any time.

Where reasonably practicable, Burger Boi will provide advance notice of any material changes or termination through the app, website, email or other appropriate communication channels.

If the loyalty scheme is terminated, Burger Boi may specify a redemption period during which members can redeem any remaining eligible points.

Following the expiry of that period, any unused points will expire and have no value.